Ordering, Shipping & Delivery FAQ

Just getting started? Download our Step by Step Guide to Your Dream Dome

If you've recently been captivated by the unique charm of geodesic domes, our "Step by Step Guide to Your Dream Dome" is the perfect starting point. It provides an overview of essential design considerations such as platform style, additions of lifts or lofts, custom layouts, and the all-important insulation, ventilation, and heating options. This guide ensures you're well-informed before making your purchase.

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Ready-to-ship Glamping Package Domes FAQ

We have Glamping Package Domes ready for immediate shipment in five popular sizes: 5m, 6m, 7m, 8m, 9m and 10m. These sizes cater to a variety of needs, from personal retreats to spacious family accommodations, ensuring a quick setup for your outdoor adventures. 

Each glamping package includes a powder-coated steel frame dome, all setup hardware required, a heavy-duty PVC cover, large panorama window with opening zippers, reflective bubble wrap insulation paired with a decorative interior Oxford fabric liner, an easy-to-install metal door frame with a mini awning (door not included), two opening triangle glass windows for better airflow (3 for 9m and 10m domes), and a curtain track with sliders and a heavy curtain. 

For our in-stock sizes, orders are processed and shipped within days. Delivery times vary by location but typically range from a few days to 1-2 weeks after shipping. We provide tracking information once your Dome is dispatched.

Immediate shipment is available across Canada and the United States. For international orders, additional shipping time and costs apply. Please contact us directly for specific details regarding international shipping.

What is the cancellation policy for Glamping Package Domes?

If you need to cancel your order for a Glamping Package Dome after your initial deposit has been paid, there is a 10% restocking fee that will be applied. This fee is necessary to cover the costs associated with the restocking process. Once a Dome is shipped, it cannot be returned. However, if there is a defect with the Dome upon delivery, we are committed to assisting you. We will work diligently to fix or replace any damaged parts to ensure your satisfaction.

Custom Domes FAQ

To begin your custom Dome order, complete our Dome Quote Builder Form or contact us directly. We will discuss your specific needs and preferences, including size, features, and any additional customization options you desire. For highly customized projects, it is a great idea to start the journey with a Discovery Call

The production and delivery of a custom Dome typically take between 12-14 weeks from the date of order confirmation and receipt of the deposit. This timeframe allows for the meticulous design, manufacturing, quality assurance process required for each unique Dome, and shipping time. 

For custom Dome orders, a 60% deposit is required to initiate the manufacturing process. The remaining balance is due prior to shipment. Payment can be made via e-transfer, bank deposit, or credit card (note that credit card payments include a 3% processing fee).

Changes to custom orders can only be accommodated within a very limited timeframe during the production process. Please communicate any modifications as soon as possible to avoid additional costs or delays.

Can I get a refund for a Custom Dome after placing an order?

We do not offer refunds for Custom Domes once the order has been placed. Due to the nature of these personalized orders, all sales are considered final as they are made to meet specific customer specifications.

General Ordering, Shipping & Delivery FAQ

We accept several payment methods, including e-transfers, bank deposits, and credit cards. Please note that using a credit card will incur an additional 3% processing fee on your order.

Yes, we offer volume discounts for multiple Dome purchases. Primarily, we offer free shipping in the continental US and Canada for orders of 3 or more domes. Additional discounts are possible for larger orders. Please contact us directly to discuss the specifics and how you can benefit from a reduced price on bulk orders.

Yes, we provide financing options for our customers in Canada. This allows you to split the cost of your Dome into manageable payments. Details and approval are subject to financial assessments through our financing partners. View financing options.

Shipping costs vary depending on the size of the Dome and the delivery location. We provide specific shipping quotes at the time of order based on your individual needs and location.

Domes are shipped in durable crates designed to protect the components during transit. The package includes all necessary frames, covers, and installation hardware. Please consult the Installation instructions for required tools and to familiarize yourself with the process prior to setup. 

Yes, we ship Domes internationally. For international orders, the Dome is shipped to the nearest international sea port. You may need to arrange a local broker to assist with customs and freight forwarding from the port to your final destination. 

Once a Dome is shipped, it cannot be returned. However, if there is a defect with the Dome upon delivery, we are committed to assisting you. We will work diligently to fix or replace any damaged parts to ensure your satisfaction. If repairs are required on your end, we will cover any costs and materials associated with the repair. 

Returns of Add-Ons are accepted provided they are in saleable condition. A 10% restocking/administrative fee will be deducted from your refund to cover processing costs. Additionally, the cost of return shipping must be borne by the customer.

The customer is responsible for covering the cost of return shipping for any Add-Ons. It’s important to ensure that the returned items are securely packaged to avoid damage during transit.

What does the warranty cover for Phoenix Domes and Zomes?

Phoenix Domes offers a comprehensive 5-year warranty on the white or coloured PVC Dome and Zome covers, protecting against UV damage and premature deterioration. Additionally, we provide a 2-year warranty on clear PVC windows and skylights. If the seams on the covers split or open on their own during the warranty period, we will supply a complimentary patch kit to address the issue. In cases where a repair is not feasible, we will replace the damaged part entirely. 

To further enhance your experience, we offer replacement panorama windows and skylights, with the option to upgrade to polycarbonate or glass in the future for improved durability and clarity. This ensures that your investment remains secure and continues to provide value for years to come.

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